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MySF Administrator
Group: Administrators
Last Login: 29/01/2012 4:16:49 PM
Posts: 208,
Visits: 958
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Hello,
A common issue we've found is some people cannot generate a report in MySF Manager and an error is being displayed mentioning that the installation of Crystal Reports has been corrupted or it should be reinstalled.
The fix to this is as follows:
1. Ensure that MySF Manager is closed.
2. Determine the version of your operating system (32-bit or 64-bit).
Windows 7/Vista users:
- Click the Windows icon at the bottom left of the screen (usually referred to as the Start button)
- Right-click on 'Computer'
- Left-click on 'Properties'
- The 'System type' under the 'System' heading will say either "32-bit Operating System" or "64-bit Operating System".
Windows XP/2000:
- Click 'Start' at the bottom left of the screen.
- Right-click on 'My Computer'
- Left-click on 'Properties'
- On the 'General' tab, it will show either "Windows XP 32-bit" or "Windows XP 64-bit".
3. Download the appropriate Crystal Reports version below:
32-bit version
Download Crystal Reports
64-bit version
Download Crystal Reports
4. After the download has completed, please run the file by double-clicking it. The installation will rectify any errors in the current installation of Crystal Reports.
5. Please restart your computer to ensure all files have been written correctly.
If the above solution does not fix the issue for you, please contact us via info@mysf.com.au
Regards,
MySF
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