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Regular Member
 
Group: Forum Members
Last Login: 27/07/2011 7:15:57 PM
Posts: 38,
Visits: 114
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After completing the end of year roll over, I noticed that the franked / unfranked amounts had somehow undone itself and the total was now franked. I used the major edit function (other details) to split the total between franked & unfranked. It accepted this but the Profit & Loss sheet then disappeared!!!
Can anyone explain how the franked / unfranked thing happened (I am certain they were entered correctly in the beginning), and how the Profit & Loss sheet disappeared.
Kerryanne
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MySF Administrator
Group: Administrators
Last Login: 4/11/2010 3:24:01 PM
Posts: 464,
Visits: 633
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Hi,
What do you mean the profit and loss report disappeared? Is it no longer listed under the year end reports (right hand tab of the Report Tool)?
We will test this to see if we can identify any errors.
Regards,
MySF
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Regular Member
Group: Forum Members
Last Login: 27/07/2011 7:15:57 PM
Posts: 38,
Visits: 114
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| Yes the tag is still there but when I press "profit & loss" the computer does some processing / thinking and then brings up blank pages as if the report should be there but just isn't.
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Regular Member
Group: Forum Members
Last Login: 27/07/2011 7:15:57 PM
Posts: 38,
Visits: 114
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Can you please advise how much longer I need to wait for an answer? I have to sign off my 04/05 accounts urgently.
Thanks.
Kerryanne
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MySF Administrator
Group: Administrators
Last Login: 4/11/2010 3:24:01 PM
Posts: 464,
Visits: 633
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We have sent you an email to ask for the fund file. Unfortunately without seeing the data it is not possible to say exactly why this error happens.
Regards,
MySF
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